Shipping policy
Last updated: 7 September 2026
This policy explains how Designing Liefde processes and delivers orders to customers in the United Kingdom and United States.
Processing time
Orders are usually prepared and dispatched within 5–7 business days after the order is placed. Business days exclude Saturdays, Sundays and public holidays in England.
Processing may take a little longer during busy periods or following a new product release. We will contact you if a material delay is likely.
United Kingdom delivery
- Standard UK delivery costs £2.10.
- Orders of £30 or more are upgraded to Royal Mail Tracked 48 at no additional charge.
- Orders of £50 or more qualify for free UK delivery.
- Delivery normally takes 3–5 business days after dispatch.
United States delivery
- US delivery costs £12.50.
- Orders are sent using a tracked Royal Mail international service.
- Delivery normally takes 7–10 business days after dispatch.
- The service is duties paid, so no additional import duties or customs charges should normally be due on arrival.
- Free-delivery thresholds and UK delivery upgrades do not apply to US orders.
Any applicable sales tax collected by Shopify will be shown at checkout. If a carrier unexpectedly requests an import charge, contact us before paying it.
Delivery estimates
Processing and delivery estimates are not guaranteed dates. Customs processing, carrier disruption, weather, industrial action, public holidays and peak periods can cause delays. This does not remove any legal rights you have when delivery is late.
Unless we agree otherwise, goods will be delivered without undue delay and within 30 days after the contract is formed.
If delivery by a particular date is essential, contact us before ordering so that we can confirm whether we can meet it.
Tracking
Tracking is supplied where the delivery service includes it. A tracking link or number will normally be included in the dispatch confirmation or provided when available.
Delivery address
You are responsible for providing a complete and accurate delivery address. Email us immediately if you notice an error.
If the order has not been dispatched, we will try to correct the address. After dispatch, a change may not be possible, and you may have to pay reasonable recovery or redelivery costs caused by an incorrect address. This does not apply where the mistake was made by Designing Liefde or the carrier.
Responsibility for parcels
For consumer orders, responsibility for loss or damage remains with Designing Liefde until the parcel is physically received by you or by a person you nominated. If you independently appoint a carrier that we did not offer, responsibility passes when we hand the goods to that carrier.
Missing, delayed or damaged parcels
If a parcel has not arrived within the expected timeframe, or arrives damaged, email us with your order number. We will investigate with Royal Mail and provide the remedy required by applicable law.
For more information about remedies for faulty, damaged, incorrect or missing goods, read our Return and Refund Policy.
Photographs may help us resolve damage, but they are not a condition of your legal rights.
Separate parcels
We may divide an order into separate parcels where reasonably necessary. We will not charge an additional delivery fee unless you agree to it.
Changes to delivery charges
Delivery charges and thresholds may change for future orders. The final delivery method and price will always be displayed before checkout is completed. Changes will not affect an order already accepted without your agreement.